Delivery & Returns

HERM Studio products are packaged by hand and delivered globally. Full information available below

Please note that shipping will be applied to your order at checkout.

United Kingdom
(1-3 working days)
FREE

EU
(2-5 working days)
FREE

USA & Canada
(2-5 working days)
£15

Rest of World*
(2-5 working days)
£20


The above estimated shipping times are to be used as a guide only and not guaranteed by HERM STUDIO LTD. HERM STUDIO LTD is not responsible for late deliveries or delays caused by customs clearance procedures.

* Countries we cannot currently deliver to
Ascension Islands/Antarctica Bouvet Island/Cocos (Keeling) Islands/Cuba/Christmas Island/Western Sahara/Falkland Islands (Malvinas)/Equatorial Guinea/South Georgia & South Sandwich Is./Heard and McDonald Islands/British Indies Chagos/Islamic Republic of Iran/Korea, North/Libya/Midway/Nauru/Niue/Caroline Islands/Saint Pierre and Miquelon/Pitcairn/Sudan/Saint Helena/Somalia/South Sudan/Sao Tome and Principe/Syrian Arab Republic/French Southern Territories/Tokelau/Turkmenistan/Wake Island/Yemen

 

Returns Process

If you're looking to return a faulty or incorrect item, please send the following information:

via email to: info@hermstudio.com

We recommend you use Recorded Delivery or courier to ensure it gets back to us. The returns address will be confirmed by email during the returns process.

Please read our returns policy before you return the item.

 

Returns Policy

You can return any unused item for a refund within 28 days of ordering the item.

 

HERM STUDIO LTD is not responsible for any customs charges or taxes incurred on items shipped outside the EU. Please note that orders shipped outside of the EU may be subject to VAT, import duties and/or taxes, decided upon by the local border agency of the destination country. For countries outside of the EU, HERM STUDIO LTD ships all packages according to Incoterm Delivery Duty Unpaid (DDU), we do not collect any VAT, duties and/or taxes on these orders and we cannot guarantee what the charges will be in individual countries. Additional charges incurred during the import of the product at destination country (such as VAT, duties and/or taxes) are the responsibility of the purchaser and must be paid before the goods can clear customs and be delivered. For detailed information related to specific charges levied by a destination country, please contact your local customs office. All deliveries are shipped by UPS. Once your order has been packaged and dispatched you will receive a confirmation email containing your unique UPS tracking number so you can track the progress of your package online. All deliveries are fully insured and a signature will be required on delivery.